#SUPER SHUTTLE KANSAS CITY DRIVERS#
#SUPER SHUTTLE KANSAS CITY UPDATE#

One positive is that this problem saved me money. Very frustrating, especially when you are the only adult responsible for transporting students safely on a school trip. No apology either just rude remarks! I had several emails reminding me of my upcoming reservation throughout my trip so there was NO mistake on my end. He was rude to me and gave no explanation of what the problem was and why I didn’t receive notice. He could not find my reservation details and told me he had no other available drivers. After 30 minutes of waiting and pacing, I called and spoke to a very rude dispatcher. I assumed we were ok for our reservation since it was a separate reservation and I did not get a call. I had a separate reservation and I did not get the same courtesy call. They received a call that same morning that their shuttle had a breakdown and they would NOT be getting their scheduled ride. A group at our hotel also booked with this company. I was told early in my trip planning to reserve a ride with Super Shuttle instead of depending on the unreliability of Uber availability. pick up to go to the Dallas Love Field airport. My super shuttle never arrived for our 6:00 a.m.

I would be very hesitant to use super shuttle/primetime shuttle after this experience because I do not trust that their system works. We got the same one for pick up and drop off and she was delightful. The only wonderful thing about the experience was our driver. I used super shuttle for years and absolutely loved the company so it is a shame to see what it has become.

#SUPER SHUTTLE KANSAS CITY DRIVERS#

In addition, the app does not work correctly, you are not able to easily track your drivers location or contact them. We spent another hour on hold again trying to get to a person and when we finally did we were told that our change had been confirmed and that because we had originally booked through super shuttle that is why we received the incorrect confirmation email.

#SUPER SHUTTLE KANSAS CITY UPDATE#

When we finally got to a person to update our pick up time, the next day we received a notification email confirming the old time. Their two systems do not sync up correctly, which is why we kept getting transferred back-and-forth between people. Primetime shuttle chose to keep the super shuttle website/app as it was so popular, but when you make a reservation through super shuttle it is transferred to primetime shuttle. We kept getting transferred to different phone numbers and discovered that super shuttle closed during the pandemic and was recently purchased by primetime shuttle last year. We had to make a change to our pick up time and the process was extremely difficult. Super Shuttle was purchased by Prime Time Shuttle last year

Super shuttle kansas city